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FAQ´s
Shipping & Delivery
How long does standard shipping take?
Standard service reaches most U.S. and Mexico addresses in 5–7 business days after payment clears. We’ll send you a tracking link as soon as the box leaves our warehouse.
Do you offer express delivery?
Yes! Choose express at checkout for 2–3‑day delivery. The carrier’s real‑time rate appears before you pay—no surprises.
How quickly do you ship orders?
Orders placed before 4 p.m. (CST) go out the same business day. Anything later ships the next morning.
Can I update my shipping address?
If your tracking number isn’t active yet, just message us on WhatsApp with the new address—we’ll fix it at no extra cost.
Shipping & Delivery
How long does standard shipping take?
Standard service reaches most U.S. and Mexico addresses in 5–7 business days after payment clears. We’ll send you a tracking link as soon as the box leaves our warehouse.
Do you offer express delivery?
Yes! Choose express at checkout for 2–3‑day delivery. The carrier’s real‑time rate appears before you pay—no surprises.
How quickly do you ship orders?
Orders placed before 4 p.m. (CST) go out the same business day. Anything later ships the next morning.
Can I update my shipping address?
If your tracking number isn’t active yet, just message us on WhatsApp with the new address—we’ll fix it at no extra cost.
Pricing, Payments & Discounts
Why are your prices lower than department stores?
We buy directly from licensed distributors, skip fancy retail rent, and keep margins razor‑thin—so you pay for juice, not chandeliers.
Which payment methods do you accept?
All major credit/debit cards, Apple Pay, Google Pay, and PayPal—processed through PCI‑compliant gateways for maximum security.
Are taxes included in the price?
Yes. All displayed prices already include VAT/IVA where required—no hidden fees at checkout.
Can I stack multiple discount codes?
One code per order keeps checkout drama‑free. Pick the best offer and save the rest for future drops.
Pricing, Payments & Discounts
Why are your prices lower than department stores?
We buy directly from licensed distributors, skip fancy retail rent, and keep margins razor‑thin—so you pay for juice, not chandeliers.
Which payment methods do you accept?
All major credit/debit cards, Apple Pay, Google Pay, and PayPal—processed through PCI‑compliant gateways for maximum security.
Are taxes included in the price?
Yes. All displayed prices already include VAT/IVA where required—no hidden fees at checkout.
Can I stack multiple discount codes?
One code per order keeps checkout drama‑free. Pick the best offer and save the rest for future drops.
Returns, Exchanges & Refunds
What if I don’t love the scent?
Unopened bottles can be returned within 30 days for a full refund. Opened fragrances are non‑returnable for hygiene reasons—try a Discovery Kit first if you’re unsure.
My bottle arrived damaged—what now?
Snap a photo and email us within 48 hours. We’ll send a prepaid label and rush a replacement or refund—your choice.
Do I pay shipping on returns?
We cover return postage for damaged or incorrect items. For all other eligible returns, you just pay our discounted carrier rate.
Returns, Exchanges & Refunds
What if I don’t love the scent?
Unopened bottles can be returned within 30 days for a full refund. Opened fragrances are non‑returnable for hygiene reasons—try a Discovery Kit first if you’re unsure.
My bottle arrived damaged—what now?
Snap a photo and email us within 48 hours. We’ll send a prepaid label and rush a replacement or refund—your choice.
Do I pay shipping on returns?
We cover return postage for damaged or incorrect items. For all other eligible returns, you just pay our discounted carrier rate.
Authenticity & Product Quality
Are your perfumes 100 % authentic?
Absolutely. Every bottle comes sealed from the brand’s official distributor—batch codes, holograms, paperwork and all. No fakes, ever.
How can I verify my bottle?
Match the batch code on the box and bottle; it should scan on sites like CheckFresh. Still unsure? Send us a photo and we’ll confirm for you.
Do fragrances expire?
Sealed bottles last 3–5 years if stored cool and dark. Once opened, aim to finish within 24 months for peak freshness—though many scents last longer with proper care.
Authenticity & Product Quality
Are your perfumes 100 % authentic?
Absolutely. Every bottle comes sealed from the brand’s official distributor—batch codes, holograms, paperwork and all. No fakes, ever.
How can I verify my bottle?
Match the batch code on the box and bottle; it should scan on sites like CheckFresh. Still unsure? Send us a photo and we’ll confirm for you.
Do fragrances expire?
Sealed bottles last 3–5 years if stored cool and dark. Once opened, aim to finish within 24 months for peak freshness—though many scents last longer with proper care.
©2025 scentland
©2025 scentland